Post Implementation Review (PIR)

Consulting

post implementation review

How we can help

Review the approach to project delivery, outputs and outcomes

Have you have finally delivered your major project or are you looking to understand why you’ve had to cancel your project early?

There is a great opportunity at the end of a project to review the approach to delivery, outputs and outcomes – to not only understand whether you’re set to achieve the project’s anticipated benefits, but also to reflect on what the team have done well and where your organisation could improve on the next big project.

A notable reason for ongoing failure of projects is the absence of a Post Implementation Review (PIR) once a project has been completed. The PIR process will help those who have been involved in the project to, openly and honestly and without fear of reproach, review what has occurred and identify opportunities to do things better.

Millpond’s PIR approach is based on many years of experience, with strong facilitation and analysis skills provided by our consultants. We will support you in confirming where your team has done well, and identifying where the organisation can do better.

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Our post implementation review services

Explore People, Process, & Products

Our services explore core questions such as;

Were the project objectives met?
How effectively was the project delivered?
What lessons can be learned from the delivery

Let our certified practitioners discover more about your completed project, your approach to delivery, your operational readiness, and the benefits and value you have achieved. Through these findings, we aim to highlight areas where you can reduce costs, improve ROI, increase productivity, and mitigate risks in future projects.

Millpond’s PIR service

A discovery session to discuss the approach and determine scope
The review of key documents from throughout the project
Analysis of key project processes, metrics and deliverables, including change management and organisational adoption
An assessment of project benefits – set, achieved and to come
Individual meetings with senior project stakeholders
Workshops with project teams and user groups
Tailored surveys/questionnaires (if applicable)
Recommendations on next steps
Documentation and presentation of findings via a PIR report

The review should occur after the project has been delivered and the organisation has had a short amount of time to realise some potential benefits – usually within 2 to 6 months post go-live.

Information gathered from a PIR will help your organisation improve the project initiation and delivery processes for future projects.

Testimonial

What you’ve told us

"Millpond helps us achieve the business outcomes we seek. With Millpond improving our project management maturity, our key projects run better and are more likely to succeed.” (sourced from a customer research project)